Technical Program Manager

Ryan
Rutherford

10+ years leading operations, program, and incident management across IT and telecommunications — at scale, under pressure, ahead of schedule.

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About Me

I build networks, programs, and the teams that run them.

I'm a Senior Technical Program Manager with 10+ years of experience in IT and telecommunications, leading operations, project, program, and incident management at scale. I've grown network operations from a 20-site pilot to 20,000+ sites and 80% 5G coverage across the US.

Currently, I lead a team of 10+ RF and network engineers alongside construction management professionals, meeting FCC coverage requirements for 400+ cell towers across the Colorado and Wyoming markets. I also drive cloud migration initiatives — including a VMware to Rancher transition saving $50+ in monthly operating costs.

Core Skills

  • Program & Incident Management
  • Leveraging AI to Transform Network Operations
  • Cross-functional Team Leadership
  • Change & Cloud Migration Management
  • AWS, Azure & Rancher
  • ITIL Service Delivery
  • Stakeholder & Executive Communication
  • FCC Compliance & Reporting
Experience

Where I've Worked

Dec 2024 — Nov 2025 Boost Mobile · Littleton, CO

Senior Technical Program Manager

Sole Program/Project Manager for the Denver and Wyoming Markets at the fourth largest cell carrier in the US, reporting directly to the Regional Vice President of Network Deployment. Led a team of 10+ RF and network engineers and construction management professionals to meet FCC coverage requirements for 400+ cell towers.

  • Led deployments contributing to the nation-wide 24,000-site FCC obligation, completed ahead of schedule
  • Solely responsible for meeting 100% of 24x7 SLAs for white-glove support to C-Suite executives at Echostar Corporation and Dish Network
  • Served as engineering liaison to all Boost Mobile retail stores in Colorado/Wyoming, contributing to three consecutive quarters of 200,000 net subscriber additions
  • Led change management and cloud migration teams for a VMware to Rancher transition, saving $50+ in monthly operating costs
Jun 2022 — Dec 2024 Boost Mobile · Littleton, CO

Incident Manager Team Lead

Led a team of 20+ engineers to maintain 99.99% availability for half of the United States — approximately 24,000 cell sites served by 50+ data centers on a first-of-its-kind network.

  • Grew Network Operations management scope from 20 cell sites at launch to 20,000+ sites and 80% 5G coverage of US residents
  • As the first Incident Manager hired, built the foundational NOC operating model: training documentation, knowledgebase articles, outage reporting procedures, and templates
  • Served as Incident Commander during natural disaster events including the historic 2024 hurricane season — directing national recovery efforts including generator triage, network tuning, RF simulations, and FCC outage reporting
Jul 2015 — Jun 2022 mindSHIFT Technologies · Ashburn, VA

Tier III Network Operations & Problem Engineer

Advanced from helpdesk through the Network Operations Center to the highest escalation tier at an IT managed services provider serving SMBs across infrastructure, cloud, data centers, and security.

  • Analyzed escalation patterns by ticket category and authored ServiceNow knowledgebase articles triggered by keyword on ticket creation, reducing escalation volume by more than 50%

Education

B.S. Chemical Engineering
Virginia Polytechnic and State University (Virginia Tech) · 2013
Contact

Let's work together.

I'm always open to new opportunities, collaborations, or just a conversation. Reach out directly via email or connect with me on LinkedIn.

✉ ryanrutherfordmail@gmail.com in linkedin.com/in/ryan-rutherford-linked